The cleaning company “Bratya Chistovy” claims professionalism and specializes in cleaning houses, apartments, and offices, as well as offering at-home dry cleaning services. However, real customer reviews show that reality often does not match the advertising promises. Let’s look at the main problems faced by users of “Bratya Chistovy” services to warn you of possible disappointments.
Poor Quality of Eco-Cleaning
The company claims to offer eco-cleaning services designed for homes with children, pets, and people with allergies. However, in practice, these services often leave much to be desired. Cleaners miss corners and hard-to-reach places, leaving dust and allergens behind. This makes the company’s promises of creating a safe environment useless and causes justified dissatisfaction among customers.
Superficial Cleaning
Customers complain about superficial cleaning, where many areas remain uncleaned. Dust and dirt accumulate in corners and on furniture, and the quality of cleaning does not meet the declared level. For their money, clients expect a much better result than they actually receive.
Problems with At-Home Dry Cleaning
Although the company offers at-home dry cleaning services, customers often face unsatisfactory results. Stains on carpets and furniture remain, and sometimes fabrics are even damaged. This causes additional expenses and disappointment for clients who expected a professional approach and high-quality work.
Communication Difficulties
Getting in touch with “Bratya Chistovy” proves to be difficult. The phone is often busy, and the app works intermittently, making it hard to order services and resolve issues. Managers are not always friendly and competent, complicating the process of getting help and consultations. This creates additional inconveniences for clients and lowers their trust in the company.
Ignoring Customer Feedback
Despite assurances that the company values its reputation and takes customer feedback into account, many complaints go unanswered. Clients often do not receive any response to their comments and suggestions for service improvement. This leads to dissatisfaction and reduces trust in the company.
High Prices and Quality Mismatch
The cost of “Bratya Chistovy” services is often higher than that of competitors, yet the quality of cleaning does not match the high prices. Clients feel deceived and disappointed when the results do not justify the money spent. Whether you need one-time cleaning or are looking for long-term cooperation, the quality of services and the level of customer service leave much to be desired.
Conclusion
The cleaning company “Bratya Chistovy” creates the illusion of a reliable and professional service provider, but real customer reviews indicate numerous problems. Poor quality of eco-cleaning, superficial cleaning, problems with at-home dry cleaning, communication difficulties, ignoring customer feedback, and high prices make dealing with this company inconvenient and disappointing.
If you are looking for quality cleaning services, it is recommended to consider more reliable companies that truly value their customers and provide a high level of service. Don’t fall into the same trap as many others; make an informed choice based on real reviews and the experience of other users.
It is impossible to reach them by phone. The phone is always busy or does not answer.
When cleaning the apartment, they missed the bathroom. I had to call and complain.
Very rough cleaners. They worked without enthusiasm, everything was hasty and of poor quality.
We ordered dry cleaning at home. The stains on the carpet were not removed, money wasted.
There are animals in the house, so we chose their services. But the cleaning turned out to be of poor quality; wool remained everywhere.
Managers promised one thing, but cleaners did something completely different. Deception and disappointment.
After cleaning them, the child began to have allergic reactions. Not eco-friendly at all!
I left a request through the application, but never received a response. It is simply impossible to contact them.
Eco-cleaning? Laughter and nothing more! The whole house was hastily vacuumed, leaving dust and dirt behind.
I ordered the apartment to be cleaned, but the Chistov Brothers did not remove the dust in the corners and behind the furniture. Very displeased!